FAQs

How long does shipping take?

All orders will be processed within 24-48 hours of placing your order and shipped out of Markham, ON. Shipping times will vary depending on your location.

Does the karaoke machine come with microphone?

Unless specified, our InAndOn machines do not come with a microphone and they will need to be purchased separately. Best paired with our digital amplifier/mixer for best results. 

How do I download new songs?

New songs are uploaded to the cloud every month. Once selected, they will be downloaded from the cloud directly to the machine. If you cannot find the song you're looking for, the built-in YouTube function can allow you to search for any song on YouTube. 

What happens once my storage is full?

Once your storage reaches full capacity, the InAndOn machine will automatically delete older songs that haven't been played for a while and delete them from the internal storage to make room for new songs. 

Do I need a subscription to access the cloud?

No you do not. Access to InAndOn's media cloud is free and has no expiry date.

How do I update firmware?

Firmware can be updated via online from the cloud or locally via. USB drive. 

Customer support?

We provided lifetime support to all of our customers. Whether you're trying to figure out how to plug in all the connections or would like to connect it to your existing hardware, you can trust our team to be there to assist.